Date of Incident: 3rd November 2011
Country: All
Issue: txtNation account balance under maintenance. 
Service Type: Account balance in http://cp.txtnation.com.
Resolution Status: Account balances are inaccurate whilst figures are being reconciled. Estimated resolve: 10th November 2011.

Revised estimated resolve: 14th November 2011. 

STATUS: RESOLVED 

Date of Incident: 3rd December 2011
Country: All
Summary: From approximately 00:00 - 04:00 GMT on 3rd December 2011 txtNation was forced to do some emergency maintenance, queuing SMS traffic. No traffic was lost, and the backlog was cleared by 06:00. We apologize for the inconvenience. 

Date of Incident: 31st January 2012
Country: All
Summary: From approximately 06:30 - 08:00 GMT on 31st January 2012 txtNation will be conducting hardware upgrades. No traffic should be lost, however messages may be delayed during this time. We apologize for the inconvenience. 

REMINDER

Date of Incident: 10th February 2012 
Country: All
Summary: Due to circumstances beyond our control the date for this maintenance has changed. From approximately 06:30 - 08:00 GMT on 10th February 2012 txtNation will be conducting hardware upgrades. No traffic should be lost, however messages may be delayed during this time. We apologize for the inconvenience. 

REOPENED

Date of Incident: 14th February 2012 
Country: All
Summary: We are having to perform some emergency database / server maintenance. Clients may find outgoing messages are being rejected whilst this work is completed. We estimate this should be resolved in an hour. No traffic should be lost, however messages may be delayed during this time. We apologize for the inconvenience. 

UPDATE - MOSTLY RESOLVED

Date of Incident: 14th February 2012 
Country: All
Summary: We are having to perform some emergency database / server maintenance. Clients may find outgoing messages are being rejected whilst this work is completed. We estimate this should be resolved in an hour. No traffic should be lost, however messages may be delayed during this time. We apologize for the inconvenience. 

FURTHER UPDATE - HLR LOOKUP IS ALSO AFFECTED 

Date of Incident: 14th February 2012 
Country: All
Summary: We are having to perform some emergency database / server maintenance. Clients may find outgoing messages are being rejected whilst this work is completed. We estimate this should be resolved in an hour. No traffic should be lost, however messages may be delayed during this time. We apologize for the inconvenience. 

SECOND FURTHER UPDATE - HLR LOOKUP IS RESUMED, NETWORK ELISA IN FINLAND IS ALSO RESUMED, THREE IRELAND REMAINS AFFECTED 

Date of Incident: 14th February 2012 
Country: All
Summary: We are having to perform some emergency database / server maintenance. Clients may find outgoing messages are being rejected whilst this work is completed. We estimate this should be resolved in an hour. No traffic should be lost, however messages may be delayed during this time. We apologize for the inconvenience. 

THIRD FURTHER UPDATE - ALL SERVICES RESUMED WITH INTERMITTENT DELIVERY REPORTS ON SMPP CONNECTIONS. 

Date of Incident: 14th February 2012 
Country: All
Summary: We are having to perform some emergency database / server maintenance. Clients may find outgoing messages are being rejected whilst this work is completed. We estimate this should be resolved in an hour. No traffic should be lost, however messages may be delayed during this time. We apologize for the inconvenience. 

Date of Incident: 27th March 2012
Country: Non-specific
Summary: We will perform monthly maintenance on part of our platform that may have an impact on the availability of account balance information. There is a low risk to messaging services. This notification will remain active for a few days.

Affected service(s):
[  ] WEB / WAP Billing / PayForIt
[  ] Inbound Premium SMS (MO)
[  ] Inbound Longcode / Non-Premium SMS (MO)
[  ] Outbound Premium SMS (MT)
[  ] Direct Operator Billing
[  ] Outbound Non-Premium SMS (MT)
[  ] Control Panel
[  ] Voice Services / IVR
[  ] Number Lookup / HLR
[ x ] Other

Impact:
[  ] Total loss of service
[ x ] Partial loss of service
[  ] Reduced availability with temporary connection losses
[  ] Delayed response
[  ] Other

Resolution Status: RESOLVED

On 13th March 2012, we had to perform emergency maintenance on a part of our platform. This involved migrating a number of virtualised servers to a new physical host server. The migration improves the stability and availability of our platform. The affected servers were migrated in the planned order, largely successfully. Unfortunately, one server required additional configuration that kept it out of operation for longer than planned. For this reason, some Gateway (formerly mBILL) clients may have experienced a loss of, or intermittent access to, message reporting and email-based notifications between the hours of 2am and 8.30am GMT. We apologise for the inconvenience and deeply regret this partial loss of service during what was otherwise a successful migration. We remain committed to improving availability and redundancy of core messaging services and we will learn directly from this experience as we plan for further changes to our platform over the coming months.

19:34 GMT Further Update: One of the server reboots is taking longer than expected. Some clients may be experiencing a delay in receiving and sending messages. No messages are being lost during this time, but may be delayed.

14:00 GMT Further to the last update below, to allow for many of our servers to be rebooted, there will be additional periods of short downtime, each lasting no longer than 5 minutes, spread over the course of this afternoon.

Date of Incident: 7th May 2012
Country: Non-specific
Summary: We will perform monthly maintenance on part of our platform that may have an impact on the availability of account balance information. There is a low risk to messaging services. This notification will remain active for a few days as of 7th May 2012.

Affected service(s):
[  ] WEB / WAP Billing / PayForIt
[  ] Inbound Premium SMS (MO)
[  ] Inbound Longcode / Non-Premium SMS (MO)
[  ] Outbound Premium SMS (MT)
[  ] Direct Operator Billing
[  ] Outbound Non-Premium SMS (MT)
[  ] Control Panel
[  ] Voice Services / IVR
[  ] Number Lookup / HLR
[ x ] Other

Impact:
[  ] Total loss of service
[ x ] Partial loss of service
[  ] Reduced availability with temporary connection losses
[  ] Delayed response
[  ] Other

Resolution Status: To be confirmed.