Knowledgebase | Forums/Announcements
** txtNation Interruption Notices and Service Updates **
Rezza txtNation
posted this on September 21, 2011 13:32
Stay updated of all txtNation Service Notifications and Updates - Subscribe to this Topic. | Twitter #txtNationAlets
View the latest service notices, issues and update announcements in the comments section of this page.
Subscribe to this topic to stay updated or follow us on Twitter #txtNationAlerts for all service updates.
Comments
Date of Incident: 28th September 2011
Country: USA
Summary: Verizon suspended on shared Short Code (SC) - 23333
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: Services can be enabled on a case by case basis via a formal operator approval. Please speak to your account manager for pricing details to have your service approved on this line.
Date of Incident: 23rd September 2011
Country: South Africa
Summary: Shared Short Code (SC) - 31208 MT billed suspended. Note, 31208 is an MT billing code. All other MO billing codes in South Africa are working as expected. A new MT billing code is being provisioned, with approvals for Micropayments. Services other than Micropayments will require a formal carrier approval process that can take approx 2 months to go live.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: In process of transferring Short-Code number. Estimated: March 2012.
Date of announcement: 9th November 2011
Country: China
Announcement: China short code 1066335561 now available on XML feed, http://xml.txtnation.com/xml. Please speak to your account manager if you would like to utilize this short code in China. Remember to ensure your promotions are approved before putting them in a public place.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: None - new connectivity announcement.
CHILE UPDATE: ENSURE YOUR PROMOTIONS ARE AS BELOW, AND SEND US A SCREENSHOT / URL.
Date of Incident: 9th December 2011
Country: Chile
Summary: Chile Short Code 2777 is suffering loss of service. Short Code 1123 is still live and processing.
Clients are recommended to switch to the 1123 Short Code until a resolution is found. Details for
replacement Short Code 1123 to be found in the XML feed, as per the following link: http://xml.txtnation.com/xml
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: Movistar Chile has suspended its service in the short number 2777 since it has detected irregularities in the service of advertising on some websites.
If you have assets in Chile this short number, ensure to promote the price of SMS as follows:
"Precio del mensaje: Movistar y Claro: 900 CLP (iva incluido), ETEL 700 CLP (iva incluido)."
For the operator to reactivate the service as soon as possible, we ask your cooperation in updating this information and send us a screenshot or url where we can see the advertising.
We apologize for this and appreciate your understanding. If you have any questions, feel free to contact us.
Date of Incident: 21st December 2011
Countries: Ireland
Summary: Please be informed that the outpayment rates for Ireland are changing from January 1st 2012 because of a VAT increase to 23%. To explain in more detail, please see the following release from O2 Ireland:
"The recently announced Government VAT increase which comes into effective on January 1st 2012, will impact on the Premium rebates. If O2 was to apply a retail price increase this would cause you serious operational difficulties and customer confusion, as you would need to present difference prices to the consumer depending on the Operator they are with. After consultation both internally and externally we have decided not to pass the VAT onto the customer and so retail prices will not change. Instead the VAT will be absorbed into our existing commercial revenue model and be borne proportionally by O2 and the Wholesaler. The current revenue share rebates will be decreased accordingly."
Please speak to your account manager for a revised rate card in Ireland, or view your account balance from January 1st 2012 to see the revised rates.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ x ] Other (T-SMS)
Impact:
[ ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ x ] Other
Resolution Status: Not applicable
UPDATE: Taiwan carrier FAREASTONE is resumed.
Date of Incident: 25th November 2011
Country: Taiwan
Summary: Taiwan short code 55828 suspended through audit on code.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: PARTLY RESOLVED. Carrier FET (FarEasTone) is now back live. Remaining carriers expected to come back live in the coming weeks. It is essential that you have your return MTs approved by txtNation before resuming traffic.
Date of Incident: 1st January 2012
Country: Hungary
Summary: As of January 1st 2012, End User Prices VAT included in Hungary, will be changed due to VAT changes from the current 25% to new 27%, for all premium services.
Payout rates and other conditions remain the same.
In the table below you can see the new End User Prices:
Please adjust the above stated changes to your business, commercials and advertising accordingly.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ x ] Other
Resolution Status: Not applicable
Norway
Date of announcement: 20th February 2012
Required time to make below changes: 20th March 2012
We are writing to you to inform you of an important change affecting our SMS billing network. Due to some internal allocation changes we are now required to ask you to put your traffic from Norway through a new short code. We ask that you please use the following code details:
Country: Norway
Short code: 2226
Billing type: MT
Supported Networks: Tele2, Netcom, Telenor, Network Norway
Tariffs: Additional tariffs now available in the XML feed via
http://xml.txtnation.com/xml.
End-User Request Example: If you are presently using the prefix GRAB, this is no longer required.
Note that if you are using our mENABLE or JunglePay service, this change is done for you and is for informational purposes only.
The old shortcode will be phased out over time. You can keep your current subscribers on the old codes, and we will deprovision them when traffic on the line does not justify keeping them open. The old codes will be open for at least another 1 to 6 months. Please use the new codes for new subscribers, and keep billing your existing subscribers on the old codes.
Should you have any further questions or queries regarding this issue, please do not hesitate to contact us via our Support and Development ticketing service, available via: http://clients.txtnation.com.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ x ] Other
Resolution Status: None - new connectivity announcement.
Venezuela and Ecuador
Date of announcement: 23rd February 2012
Required time to make below changes: 23rd March 2012
We are writing to inform you of an important change affecting our SMS billing network. Due to some internal allocation changes we are now required to ask you to put your traffic from Venezuela and Ecuador through new short codes. We ask that you please use the following code details:
Country: Venezuela
Short code: 2658 (Movistar + Digicel), 5833 (Movilnet)
Billing type: MO
Supported Networks: Movistar, Digicel, Movilnet
Tariffs: 8.40 VEF (Movistar + Digicel), 5.60 VEF (Movilnet).
End-User Request Example: GET + your keyword
Country: Ecuador
Short code: 6578
Billing type: MO
Supported Networks: Movistar, Alegro, Claro
Tariffs: 1.40 USD (1.25 Ex VAT).
End-User Request Example: GET + your keyword
Now available in the XML feed http://xml.txtnation.com/xml search Ecuador via "<ec>" and Venezuela via "<ve>".
Note that the billing type of the Venezuela code has changed from One In One Out (IO) to Mobile Originated (MO), see http://clients.txtnation.com/entries/163712-all-products-premium-sms-what-are-the-sms-billing-types-available-what-are-mt-mo-no-do-io-mf-lc-dc for more information on these billing types.
If you are using our mENABLE or JunglePay service, this change is done for you and is for informational purposes only.
The old shortcodes will be de-provisioned in approximately one to two months time.
Should you have any further questions or queries regarding this issue, please do not hesitate to contact us via our Support and Development ticketing service, available via: http://clients.txtnation.com.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ x ] Other
Resolution Status: None - new connectivity announcement.
FURTHER TO THE BELOW NOTIFICATION, WE HAVE RECEIVED NOTIFICATION OF MEASURES TO AVOID SUSPENSION OF THIS CODE.
Update received 5th March 2012 - provided regulatory changes are made by Thursday, the code should avoid suspension. There will also be a full audit of the code, so it is imperative to ensure you are complying with http://clients.txtnation.com/entries/92273-canada-shared-short-code-requirements-and-restrictions.
Date of Incident: 29th February 2012
Country: Canada
Summary: We have received prior warning that there has been an audit on Canada short code 60999 that has identified service breaches possibly serious enough to suspend the code. We are awaiting further information from CWTA regarding this and will update you when we hear more. In the mean time, it is essential that you ensure your service complies with the regulations as per http://clients.txtnation.com/entries/92273-canada-shared-short-code-requirements-and-restrictions.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ x ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ x ] Other
Resolution Status: Partly resolved, see notification header.
Date of Incident: 9th March 2012
Country: Cameroon
Summary: We are currently unable to connect to Cameroon premium SMS. We expect this to be resolved quickly.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ x ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Country: USA - Alltel decommissioned
Summary: Verizon Wireless has completed their migration of former Alltel customers to their network and the Alltel bind has been decommissioned. There is no loss of connectivity, messages will be transmitted via Verizon instead.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ x ] Other
Resolution Status: Resolved
Country: Denmark - Network TDC only
Summary: TDC Denmark shortcodes are currently experiencing downtime. Messages are being stalled and can be repushed by clients upon reconnection notification.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Country: Brazil
Summary: Brazil connectivity is currently experiencing downtime. The cause is being investigated and we will update you when we know more.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ x ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED. There was an issue with Brazil connectivity between 01/04/2012 09:04 (GMT) to 02/04/2012 09:26 (GMT), this is now resolved. The reason for messages not being passed to txtNation is being investigated.
Date of Incident: 5th April 2012
Country: Singapore. Carrier MobileOne (M1) Only.
Summary: Singapore carrier M1 has notified that they will be performing scheduled maintenance Thursday, 05th April 2012 from 00:00am to 05:00am (GMT+8).
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To be confirmed.
Country: USA - 32075 Standard Rate Connectivity Only
Summary: USA Shortcode 32075 which is used to send and receive standard rate message will be unavailable for scheduled maintenance Thursday, April 5th 2012 at 12:00 am EDT to 1:00 am EDT.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ ] Inbound Premium SMS (MO)
[ x ] Inbound Longcode / Non-Premium SMS (MO)
[ ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ x ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ x ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: Resolved.
Date of Incident: 5th April 2012
Country: Iraq
Summary: Iraq has been suspended due to a carrier audit. It is expected that service will be resumed in approximately 3 days. It has been requested that clients temporarily remove Iraq promotions until service is resumed.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ x ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To be confirmed.
Further to the announcement below, urgent action is required for clients operating on the old Norway code 2201. Due to a client breach on shortcode 2201, the code has been suspended, so clients still operating on this code should move traffic immediately to the new code as follows:
Norway
Date of announcement: 20th February 2012
Required time to make below changes: 20th March 2012
We are writing to you to inform you of an important change affecting our SMS billing network. Due to some internal allocation changes we are now required to ask you to put your traffic from Norway through a new short code. We ask that you please use the following code details:
Country: Norway
Short code: 2226
Billing type: MT
Supported Networks: Tele2, Netcom, Telenor, Network Norway
Tariffs: Additional tariffs now available in the XML feed via
http://xml.txtnation.com/xml.
End-User Request Example: If you are presently using the prefix GRAB, this is no longer required.
Note that if you are using our mENABLE or JunglePay service, this change is done for you and is for informational purposes only.
The old shortcode will be phased out over time. You can keep your current subscribers on the old codes, and we will deprovision them when traffic on the line does not justify keeping them open. The old codes will be open for at least another 1 to 6 months. Please use the new codes for new subscribers, and keep billing your existing subscribers on the old codes.
Should you have any further questions or queries regarding this issue, please do not hesitate to contact us via our Support and Development ticketing service, available via: http://clients.txtnation.com.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ x ] Other
Resolution Status: None - new connectivity announcement.
Date of Incident: 5th April 2012
Country: Belgium shortcodes 9990 and 6566 only
Summary: Shortcodes 9990 and 6566 in Belgium have been suspended due to a carrier audit. Clients operating on these lines should submit their latest service to us for re-approval via a customer care form, available via http://clients.txtnation.com/entries/20185271-a-z-the-approval-proc....
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ x ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To be confirmed.
Date of Incident: 10th April 2012
Country: Singapore shortcode 73300 on carrier Starhub only
Summary: Please be informed that there will be service interruption to Services on Short Code 73300, on Tuesday, 10th April 2012 from 12:00am to 03:00am (GMT+8). The downtime is to allow software enhancement works to provide highest quality services. Premium services will be affected by the exercise on Shared Short Code (SC) - 73300. We advise that you reschedule all your MO-MT activities to a later time.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To be confirmed.
Date of Incident: 9th April 2012
Country: Indonesia. Only on carrier Telkomsel shortcode 5799.
Summary: Please be informed that due to a network Telkomsel audit, they have suspended service on this line until further notice.
We apologize for any inconvenience caused and seek your understanding and patience in this matter.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To Be Confirmed
Further update: 5799 has also been temporarily suspended by Indosat Indonesia because of the recent unstable situation. Indosat have said they will resolve as soon as possible.
Date of Incident: 9th April 2012
Country: Indonesia. Only on carrier Telkomsel shortcode 5799.
Summary: Please be informed that due to a network Telkomsel audit, they have suspended service on this line until further notice.
We apologize for any inconvenience caused and seek your understanding and patience in this matter.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To Be Confirmed
Date of Incident: 19th April 2012
Country: Australia. Only on carrier Optus, shortcode 19911119 which is the $6.60 code.
Summary: Please be informed that due to a network Optus audit, they have temporarily suspended service on this line until further notice. Note the $2.50 19955666 shortcode is live on all carriers.
We apologize for any inconvenience caused and seek your understanding and patience in this matter.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To Be Confirmed
Date of Incident: 14:00 (UK TIME / BST) 23rd April 2012
Country: Nigeria
Summary: Please be informed that for an hour starting at approximately 14:00 on Monday 23rd April there will be scheduled maintenance to our Nigerian connections. During this hour the connection may not be continuous, with short periods of downtime. You should keep retrying MT messages to txtNation until they are accepted. We apologize for any inconvenience caused and seek your understanding and patience in this matter.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To Be Confirmed
Date of Incident: 27th April 2012
Country: Australia shortcode 19911119 $6.60
Summary: Please be informed that due to a WMC audit, they have temporarily suspended service on this line until further notice. We anticipate this should be no longer than 3 days.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To Be Confirmed
27th April 2012. Further update: Issues in Nigeria continue, where there are intermittent periods of downtime. The connection is being investigated and we will update further when resolved.
Date of Incident: 14:00 (UK TIME / BST) 23rd April 2012
Country: Nigeria
Summary: Please be informed that for an hour starting at approximately 14:00 on Monday 23rd April there will be scheduled maintenance to our Nigerian connections. During this hour the connection may not be continuous, with short periods of downtime. You should keep retrying MT messages to txtNation until they are accepted. We apologize for any inconvenience caused and seek your understanding and patience in this matter.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To Be Confirmed
FURTHER UPDATE: 27th April 2012. For clients seeking approval for the content code in Turkey, please note that the shortcode has been changed to 3110. There is also now the possibility to run on additional tariffs: 1, 5, 10, 15 and 20 TRY. All types of content are allowed in Turkey except the sending of MP3s. Sending MP3 ringtones in Turkey will result in immediate shut down. Please see http://clients.txtnation.com/entries/256955-turkey-premium-sms-m-payment-and-short-code-requirements-in-turkey for more information on this and the ongoing regulations in Turkey.
Reminder: Content / Application billing services in Turkey must not run on the Micropayments shortcode 2523, a new content shortcode is available, details below.
Date of Incident: 09th December 2011
Country: Turkey
Summary: Short code 2523 is not receiving traffic we are investigating reasons for this.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ x ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Content services must run on short code number "3000".
Micropayment services must run on short code number "2523".
Should you wish to use the new "3000" content shortcode your service will need to be approved in advance, so the line can be activated for you. For approval please send your message flow and screenshot or password protected draft promotions to our team via http://clients.txtnation.com.
Date of Incident: 1st May 2012
Country: Saudi Arabia
Summary: Please be informed that Saudia Arabia is currently experiencing issues with MT delivery when sent via the shortcode. We are currently awaiting information as how best to send confirmation of billing to users on this MO billed line. We will update this notification when we have more information.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To Be Confirmed
Date of Incident: 17th May 2012
Country: Malaysia. Only on carrier DiGi, shortcode 32355.
Summary: Please be informed that there will be service interruption to DiGi network on Thursday, 17th May 2012 from 12:00am to 01:00am (GMT+8).
All premium will be affected on the DiGi networks. Hence, we advise that you reschedule all your MO-MT activities to a later time.
The downtime is to allow DiGi Telecommunications to perform software enhancement works to provide highest quality services to its clients.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To Be Confirmed
Date of Incident: 15th May 2012
Country: Poland. Only on carrier Orange on all Polish shortcodes.
Summary: Please be informed that there will be service interruption to the Orange network on Tuesday, 15th May 2012 from 00:00am to 04:00am (CEST), (UTC + 2), (GMT + 2).
All premium shortcode services will be affected on the Orange network in Poland. Hence, we advise that you reschedule all your MO-MT activities to a later time.
The downtime is to allow Orange to carry out necessary maintenance works to provide highest quality services to its clients.
All queued messages will be transferred as soon as maintenance ends.
We apologize for any inconvenience caused and seek your understanding and patience in this matter.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To Be Confirmed
14th May 2012. Further update: Nigeria continues to be unreliable for periods of time usually lasting no longer than 3 hours as issues with the connectivity are worked on upstream to be resolved.
27th April 2012. Further update: Issues in Nigeria continue, where there are intermittent periods of downtime. The connection is being investigated and we will update further when resolved.
Date of Incident: 14:00 (UK TIME / BST) 23rd April 2012
Country: Nigeria
Summary: Please be informed that for an hour starting at approximately 14:00 on Monday 23rd April there will be scheduled maintenance to our Nigerian connections. During this hour the connection may not be continuous, with short periods of downtime. You should keep retrying MT messages to txtNation until they are accepted. We apologize for any inconvenience caused and seek your understanding and patience in this matter.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: To Be Confirmed