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UK - IVR Billing, Premium Rate Phone (Voice) - Regulations

txtNation Support
posted this on November 28, 2011 10:42

Premium Rate Number Regulations in the UK

In the UK, the regulator for Premium Rate Numbers (PRN) is Ofcom and PhonePayPlus.

If the number starts with 09, 0871, 0872, 0873 or 118, or is a mobile text shortcode (five or six-digits usually beginning 5, 6, 7 or 8), then PhonepayPlus regulate. We work with you to ensure you have the correct Premium Rate Voice Number set up (see below types).

Types of Premium Rate Numbers available in the UK

Calls can be PPM (pay per minute) or PPC (pay per call).

Typically charged per minute in generally 25p increments. Maximum Call amount is £10.00.


Phone-paid/premium rate numbers types in the UK:

118 directory enquiry services
Numbers beginning 118 are directory enquiry services. Directory enquiry (DQ) services help you to find the telephone number of people or organisations you are trying to contact. Services and charges offered by directory enquiry companies vary. For example some services give you the option of being put straight through to the number you require - but at an extra cost.


00 (International)
International numbers start with (prefixed) with 00.
PhonepayPlus regulates international numbers only if they provide a product or service.
Please note that PhonepayPlus in unable to provide information on these services, however we do share the number details with phone companies so that, if necessary, they can take action.


070
070 prefixes ares used for personal numbers also known as a 'find-me-anywhere' services. 070 numbers cost up to 50p per minute from a landline (fixed line phone) but if you call from your mobile call costs will vary and you may be charged more. PhonepayPlus regulates 070 numbers if they 'offer' premium rate-style services and the cost of the call exceeds 10p per minute.


0800
This is the start of a freephone number. Freephone is free to call from a landline (fixed line phone) but if you call from your mobile call costs will vary depending on your mobile network and you will be charged.


0800REVERSE
This is a call reverse charge service. Although this starts with 0800 and is free to dial (from landlines and the following mobile operators only: Vodafone, Orange, O2, Tesco, 3 and T-Mobile), the person receiving the call will have to pay.


084
084 numbers cost up to 5p per minute from a landline (fixed line phone) but if you call from your mobile call costs will vary depending on your mobile network and you may be charged more.


087
087 numbers cost up to 10p per minute from a landline (fixed line phone) but if you call from your mobile call costs will vary depending on your mobile network and you may be charged more.


0871 numbers
0871 numbers are used to provide intelligent call-routing and other services, and allow the organisation you're contacting to receive a share of the call charge. Therefore, calls to these numbers are likely to be more expensive than the cost of calling geographic numbers. Calls to 0871 numbers cost up to 10p per minute* from landlines but will vary depending on your phone company or if using a mobile.


09 numbers*
0900/ 0901
Call cost up to 60p per minute with a maximum call cost of £5.00; or fixed cost up to £1.00 per call
0904
Open-ended at any cost per minute; or fixed cost per call at any rate
0905
Open-ended at any cost per minute; or fixed cost per call at any rate
09059
Live multi-party chat services costing up to 60p per minute
0906
Open-ended at £1.50 per minute.
0907
Pay-for-product services costing more than £1.00
0908/ 0909/ 098
Adult services at any rate, ranging from 10p to £1.50*
091
Open-ended at any cost per minute; or fixed cost per call at any rate.

NB: The codes 0902 and 0903 have not been allocated at present and will be reserved for increased demand or new services.

[Source: http://www.phonepayplus.org.uk/For-The-Public/FAQ.aspx#Ive_seen_a_charge_on_my_phone_bill)

 

You can find out more about our IVR billing coverage and further information on Premium Rate Phone Calls at:

http://clients.txtnation.com/entries/476239-mbill-ivr-premium-phone-coverage