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Partial Outage - Traffic Manager


Date of Incident: Wednesday 30/08/2017
Country: Global
Summary:This is to inform our clients worldwide of a partial outage on our traffic manager which is currently affecting the availability and reliability of our messaging and billing services. We have identified the hardware issues behind this event and our engineering teams are currently working hard to restore services.

Access to these services may be intermittent at points while we undertake these works though service are largely accessible. You can keep up to date by visiting our Status Page at

Affected service(s):

Mobile Billing:
[ x ] WEB / WAP Billing / PayForIt
[ x ] Inbound SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ x ] Direct Operator Billing
[ x ] Voice Services / IVR

Mobile Messaging:
[ x ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Non-Premium SMS (Bulk MT)
[ x ] Number Lookup / HLR
[ x ] Control Panel
[   ] Other 

[    ] Total loss of service
[ x ] Partial loss of service for a period of time.
[ x  ] Reduced availability with temporary connection losses
[ x ] Delayed response
[ x ] Other

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