This page provides an archive of issues that were previously listed on http://clients.txtnation.com/entries/20462797-txtnation-interruption-notices-and-service-updates.
Jon
This page provides an archive of issues that were previously listed on http://clients.txtnation.com/entries/20462797-txtnation-interruption-notices-and-service-updates.
Date of Incident: 30.09.11
Country: Brazil
Issue: Shared Short Code (SC) - 49159
Service Type: Shortcode, Network TIM
Resolution Status: Charging issues (for specific services) with the Operator TIM. Note that the billing in Brazil is done through a separate online transaction, set it up in a way that the billing transaction is triggered by a MO or a MT, it is the interaction that TIM are experiencing problems with.
STATUS: RESOLVED. Notification from carrier received 03.10.11 that informed it was resolved 01.10.11.
Date of Incident: 22.09.11
Country: Taiwan
Issue: Shared Short Code (SC) - 5528
Service Type: Premium SMS / Short Code
Resolution Status: Operator suspension pending review on pre-loaded content services.
STATUS: RESOLVED 03.10.11. Billing as expected.
Date of Incident: 19.09.11
Country: Hungary
Issue: Shared Short Code (SC) - 1784
Service Type: Premium SMS / Short Code
Resolution Status: Awaiting new SC from networks. Original Estimate: 01.10.11. Revised Estimate 05.10.11.
STATUS: RESOLVED. 05.10.11
Due to some internal allocation changes we are now required to ask you to put your traffic from Hungary through a new short code. Please note the old code 1784 is no longer functioning due to a carrier shut down.
Country: HU
Short code: 0690614644
Billing type: MO
Supported Networks: Telenor (Pannon), Vodafone, T-Mobile
Tariffs: 300 HUF
End-User Request Example: No Change
Date of Incident: 12.09.11
Country: Egypt
Issue: Shared Short Code (SC) - 93401
Service Type: Premium SMS Shortcode
Resolution Status: The code 93401 is no longer functioning following an operator audit on the code.
STATUS: RESOLVED 11.10.11. Replacement 5.00EGP code available as below.
Replacement code as per http://xml.txtnation.com/xml:
Country: Egypt
Short code: 95175
Billing type: IO
Tariffs: 5.00 EGP
End-User Request Example: Unchanged.
Note 31st October 2011 Egypt short code: 9320 tariffs: 3.00 EGP withdrawn through lack of use.
Date of Incident: 07.10.11
Country: Australia
Issue: Shared Short Codes (SC) - 19955666 and 19911119
Service Type: Premium SMS
Resolution Status: Still awaiting update 10.10.11
Optus Australia are currently experiencing issues with their SMS platform since 2011-10-07 17:00:00 Australian EST.
Some MO and MT SMS messages sent to and from Optus Australia users are being delayed.
Some MOs are being queued by the network; Any premium MTs that are not able to be submitted to the network are being queued on our SMS gateway for delivery once the issue has been resolved.
Bulk MT messages are not affected.
The network is aware of the issue and are working to resolve it as quickly as possible. There is currently no estimated time to resolution, however we will issue an update as soon as more information becomes available.
STATUS RESOLVED: 11.10.11 16:55:04 AEDT
Date of Incident: 14.10.11
Country: United Kingdom
Issue: Orange and Vodafone delivery reports delayed.
Service Type: Premium and non-premium SMS Short Codes
Resolution Status: Estimated: tbc.
STATUS: RESOLVED 18.10.11.
Date of Incident: 1st October 2011**
Country: Israel
Issue: Pelephone not processing traffic
Service Type: Shared Short Code (SC) - 4070
**Resolution Status: txtNation is working to get Pelephone resumed ASAP. All other carriers in Israel (Orange, Mirs and Cellcom) working as expected. Estimated resolve: TBC
STATUS: RESOLVED 3rd November 2011
Date of Incident: 24.10.11
Country: Belgium
Issue: Shared Short Code (SC) - 9903
Service Type: Premium SMS Short Code
Resolution Status: Code suspended through network audit. Code change required. Replacement code estimate by 31st October 2011.
Revised estimate: 4th November 2011. Currently awaiting new code to go through testing.
STATUS: RESOLVED 3rd November 2011. Replacement code 9990 live, tested and on XML feed.
Find Belgian shortcode 9990 details on XML feed:
http://xml.txtnation.com/xml
Date of Incident: 3rd November 2011**
Country: Tunisia
Issue: Shortcode change. Old short code 87733 immediately terminated, replacement code available below.
Service Type: **Shared Short Code (SC) - 87733 terminated.
STATUS: RESOLVED
Resolved: Replacement short code 87799 available to use as shown on the XML feed:
** http://xml.txtnation.com/xml **
Date of Incident: 10th November 2011
Country: Singapore
Issue: Scheduled maintenance on short code 73300 on carrier Singtel only. Other carriers will remain working.**
Service Type: Shared Short Code (SC) - 73300
**Resolution Status: Please be informed that there will be service interruption to SingTel System on next Thursday, 10th Nov 2011 from 00:01 to 05:00 (GMT+8). The downtime is to allow SingTel to perform software enhancement works to provide highest quality services to its clients.
All SingTel premium SMS (MO & MT) will be affected by the exercise. We advise that you reschedule all your MO-MT activities to a later time.
STATUS: RESOLVED
Mexico
Date of announcement: 8th November 2011
Required time to make below changes: 14:15 GMT 9th November 2011
We are writing to you to inform you of an important change affecting our SMS billing network. Due to some internal allocation changes we are now required to ask you to put your traffic from Mexico through new short codes. We ask that you please use the following code details:
Country: Mexico
Short codes & price points:
25000 = 15.13 MXN
26000 = 10.00 MXN
27000 = 30.26 MXN
28000 = 23.20 MXN
Billing type: MO
Supported Networks:
TELCEL4MX, MOVISTAR4MX, NEXTEL4MX, IUSACELL4MX (25000)
TELCEL5MX, MOVISTAR5MX, NEXTEL5MX, IUSACELL5MX (26000)
TELCEL6MX, MOVISTAR6MX, NEXTEL6MX, IUSACELL6MX (27000)
TELCEL7MX, MOVISTAR7MX, NEXTEL7MX, IUSACELL7MX (28000)
Keyword change notification: Unless notified otherwise, clients are required to use keyword GRAB on all Mexico codes, followed by their existing keyword. E.g. previous keyword prefix was GO, this is now changed to GRAB.
E.g. Text GRAB {YOUR KEYWORD} to 25000
These new details will appear on the XML feed via: http://xml.txtnation.com/xml when the new codes are live.
Note that if you are using our mENABLE or JunglePay service, this change is done for you and is for informational purposes only.
The old shortcodes (1819, 70000, 71515) will be turned off 14:15 GMT Wednesday 9th November 2011, and will be removed from the XML feed.
Should you have any further questions or queries regarding this issue, please do not hesitate to contact us via our Support and Development ticketing service, available via: http://clients.txtnation.com.
STATUS: RESOLVED. New shortcodes for Mexico are showing on the XML feed as at http://xml.txtnation.com. We are sorry to report that the change took longer than anticipated, and was completed around 16:00 GMT.
New Mexico shortcodes are as follows:
TELCEL4MX, MOVISTAR4MX, NEXTEL4MX, IUSACELL4MX (25000)
TELCEL5MX, MOVISTAR5MX, NEXTEL5MX, IUSACELL5MX (26000)
TELCEL6MX, MOVISTAR6MX, NEXTEL6MX, IUSACELL6MX (27000)
TELCEL7MX, MOVISTAR7MX, NEXTEL7MX, IUSACELL7MX (28000)
Date of Incident: 17th November 2011**
Country: Singapore
Issue: Mobile One (M1) scheduled maintenance
Service Type: **Shared Short Code (SC) - 73300
Resolution Status: Please be informed that there will be service interruption to M1 System on Thursday, 17th November 2011 from 01:00 to 02:00 (GMT+8). The downtime is to allow M1 to perform software enhancement works to provide highest quality services to its clients. It is advised that you reschedule all your MO-MT activities to a later time.
Date of Incident: 16th November 2011**
Country: Nigeria
Issue: Loss of connectivity to Nigeria.
Service Type: **Shared Short Codes (SC) - All NG short codes.
Resolution Status: SMPP connectivity to Nigeria experiencing issues, being worked on to identify the issue. Estimate: 16:00 GMT 16th November 2011.
RESOLVED: 18:00 GMT 16th November 2011
Date of Incident: 25th November and 2nd December 2011**
Country: Hong Kong
Summary: Scheduled maintenance for Hong Kong. **Shared Short Code (SC) - 503230
Please be informed that there will be service interruption to Hong Kong SMS Services on 25th November and 2nd December 2011 from 01:00 to 04:00 (GMT+8). Hong Kong 503230 SMS services will be intermittently affected by the exercise. We advise that you reschedule all your MO-MT activities to a later time.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Date of Incident: 22nd November 2011**
Country: Singapore
Issue: Scheduled maintenance
Service Type: **Shared Short Code (SC) - 73300
Resolution Status: Please be informed that there will be service interruption to network Starhub Tuesday, 22nd November 2011 from 00:00 to 06:00 (GMT+8). The downtime is to allow Starhub to perform software enhancement works to provide highest quality services to its clients.
All premium services will be affected by the exercise. We advise that you reschedule all your MO-MT activities to a later time.
RESOLVED
Date of Incident: 1st November 2011**
Country: Indonesia
Issue: Telkomsel suspended all keywords
Service Type: Shared Short Code (SC) - 5799
**Resolution Status: txtNation is working to get Telkomsel resumed ASAP. All other carriers in Indonesia (Excelcom, Flexi, Satelindo and IM3) working as expected. Estimated: TBC
RESOLVED
Date of Incident: 05.10.11
Country: France
Issue: Shared Short Code (SC) - 31001
Service Type: Non-Premium Short Code Only. Premium codes working as expected.
Resolution Status: Awaiting update. Estimate: 10.10.11. Problem with the code is taking longer to resolve than expected. Revised estimate: TBC
RESOLVED
Date of Incident: 22nd November 2011
Country: Sweden
Summary: HLR Lookup returning wrong MNC code for some Swedish lookups, appears to be isolated to Sweden.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ x ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Date of Incident: 23rd September 2011
Country: USA
Issue: Sprint suspended on shared Short Code (SC) - 96527*
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Date of Incident: 6th December 2011 00:01 to 06:00 GMT+8
Country: Malaysia
Summary: Please be informed that there will be service interruption to DiGi network on Tuesday, 06th Dec 2011 from 00:01 to 06:00 GMT+8. The downtime is to allow DiGi Telecommunications to carry out scheduled maintenance work to provide highest quality services to its customers.
We advise that you reschedule all SMS activities to a later slot.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Dear Clients,
We advise that during the festive period our offices will be closed on
the following national holidays:
Monday 26th December 2011
Tuesday 27th December 2011
Monday 2nd January 2012
From 23rd December 2011 at 17:00 GMT to 3rd January 2012 at 09:00 GMT
there will be reduced telephone support. As an alternative, your
account manager can be contacted on their usual mobile numbers.
Support tickets will continue to be answered in order of priority and
you can visit our online support website at any time using the
following address: http://clients.txtnation.com
If you would like to discuss any aspect of your account, or have
suggestions or questions, including about any of our new services,
please do not hesitate to contact us at the web address above.
We send our best wishes to those celebrating the holiday season and
wish you all a very prosperous 2012.
STATUS: RESOLVED
CANADA UPDATE: ***AT THIS TIME YOU ARE STILL ABLE TO PROCESS TRAFFIC***
We would like to reiterate that although we received notification that the code would be facing a one month suspension from 2nd December 2011, the code has still not yet been shut off, and the line continues to operate. Given that we received notification that the code was going to be suspended, we are unsure at this time how long the code will remain live for, before the declared suspension.
Date of Incident: 2nd December 2011
Country: Canada
Summary: Canada short code 60999 suspended through audit on code.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ x ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED. We will update this page if the status of the code changes.
Date of Incident: 9th December 2011 00:01 to 06:00 GMT+8
Country: Malaysia
Summary: Please be informed that there will be service interruption to Maxis network on Friday, 09 Dec 2011 from 00:00 to 06:00 (GMT+08:00). The downtime is to allow Maxis to carry out system upgrading works to provide highest quality services to its customers.
We advise that you reschedule all Maxis Premium SMS activities to a later slot.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Date of Incident: 13th December 2011
Country: Singapore
Summary: Please be informed that there will be service interruption to Singapore Premium Services on Tuesday, 13th December 2011 from 00:00 to 06:00 (GMT+8). The downtime is to allow a software enhancement work to provide highest quality services.
All premium services will be affected by the exercise on Shared Short Code (SC) - 73300. We advise that you reschedule all your MO-MT activities to a later time.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Date of Incident: 17th December 2011
Country: Hong Kong, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Vietnam.
Summary: Please be informed that there will be service interruption to Premium and Bulk Services on Saturday, 17th December 2011 from 23:00 to 06:00 (GMT+8). The downtime is to allow software enhancement work to provide highest quality services.
All premium SMS activities in these countries will be affected by the exercise. We advise that you reschedule all your MO-MT activities to a later time.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Date of Incident: 20th December 2011
Countries: Malaysia, Indonesia
Summary: Please be informed that there will be service interruption to Premium Services on Tuesday, 20th December 2011 from 00:01 to 05:00 (GMT+8). The downtime is to allow scheduled maintenance work to provide highest quality services.
All Premium services will be affected by the exercise on Shared Short Codes (SC)
Indonesia = 5799
Malaysia = 32355
We advise that you reschedule operating these services to a later time.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Date of Incident: 20th December 2011
Countries: Malaysia, Indonesia
Summary: Please be informed that there will be service interruption to Premium Services on Tuesday, 20th December 2011 from 00:01 to 05:00 (GMT+8). The downtime is to allow scheduled maintenance work to provide highest quality services.
All Premium services will be affected by the exercise on Shared Short Codes (SC)
Indonesia = 5799
Malaysia = 32355
We advise that you reschedule operating these services to a later time.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Date of Incident: 21st December 2011
Countries: Malaysia
Summary: Please be informed that the Malaysia network on short code (SC) 32355 is currently experiencing downtime on the DiGi Network.
Note it is only services in Malaysia on DiGi Network SC 32355 are affected by the downtime, all other networks are processing as expected.
We advise that you reschedule all your activities to a later time.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED
Date of Incident: 5th January 2012 00:01 to 06:00 GMT+8
Country: Malaysia
Summary: Please be informed that there will be service interruption to DiGi network on Tuesday, 05th Jan 2012 from 00:01 to 06:00 GMT+8. The downtime is to allow DiGi Telecommunications to carry out scheduled maintenance work to provide highest quality services to its customers.
We advise that you reschedule all SMS activities to a later slot.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ ] Total loss of service
[ x ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolutions Status: RESOLVED
Date of Incident: 12th January 2012
Countries: Malaysia, Thailand, Hong Kong, Taiwan, Indonesia, Singapore, and Vietnam
Summary: There will be a service interruption to Premium services for Malaysia, Thailand, Hong Kong, Taiwan, Indonesia, Singapore, and Vietnam on Thursday, 12 January 2012 from 12:00am to 6:00 am (GMT+8).
The downtime is to perform software enhancements to improve service to clients.
All Premium services are affected on Shared Short Codes (SC)
Malaysia = 32355
Thailand = 454666
Hong Kong = 503230
Taiwan = 55828
Indonesia = 5799
Singapore = 73300
Vietnam = 8708
We advise that you reschedule operating these services to a later time.
Affected service(s):
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Outbound Non-Premium SMS (MT)
[ ] Control Panel
[ ] Voice Services / IVR
[ ] Number Lookup / HLR
[ ] Other
Impact:
[ x ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ ] Delayed response
[ ] Other
Resolution Status: RESOLVED