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(a-z) The Approval Process - The Customer Care Form


As part of the application process for a shared or dedicated short code, you will usually* need to complete a txtNation Customer Care Form (CCF).

*There are select countries, as highlighted in the Approval Process section of the Regulations and Market Data Forum that show where an alternative form is required, e.g. Ireland, USA, Canada, Poland.

The CCF is used to submit to the carriers for them to provision the shortcode, and used ongoing to ensure that your service tests the same as approval. The form and your draft promotions should be submitted in English, or in English and in the native language for the country your applying for.


You should not put any promotions in a public place before they have been approved, or you risk investigation.


If you have any problems filling it out, don't hesistate to contact us by logging a ticket and we will assist you shortly.


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    Samuel Edemayibo

    i can't fill the customer care form ,please enable editing for me on ms word. samuel

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    i do not have a clear understanding of the whole settings, pls i need a step by step guide so as to fully understand the practical aspect of the business ,thanks, looking forward for a rapid response.

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    Patrickovye Ambele

    i cant locate CCF FORM to fill pls i need help

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    Cosmas ogbonna

    i can not open the CCF FORM

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    jaafar garba

    I can't understand this ccf form make as simple as possible please

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