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Venezuela - Shared Short Code Requirements and Restrictions


The regulations in Venezuela caters and covers all of the Mobile Payment types, that includes Premium SMS BillingStandard Rate ServicesShort Codes, WAP Billing and Operator Billing.


conatel_logo.jpg Comisión Nacional de Telecomunicaciones (CONATEL)

The National Telecommunications Commission was established on September 5, 1991 by Decree No. 1826 (Official Gazette No. 34,801 of September 18 of that year) under the Office of the Ministry of Transport and Communications current Ministry of People's Power for Infrastructure General Sectoral range and function independently of the Autonomous Service of administrative, financial and budgetary management. CONATEL began in 1999 a process of institutional strengthening aimed at ensuring greater efficiency and expertise.



Movilnet-logo.gif Movilnet (CANTV)

Movilnet's website states: "We are the Venezuelan state's strategic operator and provider of integrated telecommunications and information, co-transformation of sovereignty and the nation, which enhances people's power and the integration of the region, capable of serving quality, efficiency and effectiveness, and with the active participation of the people, contributing to the supreme social happiness."




Digitel's website states: "We were born to bring innovation in telecommunications. Since our inception we were pioneers in technology by being the first GSM network in Venezuela and have evolved to bring you the best products and services, with a strong national coverage and the best personal attention."



Movistar-logo-140x105.jpg Movistar 

Movistar is a major Spanish mobile phone operator owned by Telefónica Móviles. It operates in Spain and in many Latin American countries. It is the largest carrier in Spain with 22 million customers (cellphone services only) and 41.58% of market share. Its principal competitor in Latin America is America Movil.



Market Statistics


Venezuela’s mobile penetration is about 104% and slightly above the Latin American average. The mobile industry has reached a high level of maturity but, after years of double-digit growth, it was badly hit by the recession, and the number of mobile subscribers shrank for the first time. Mobile broadband has become an attractive alternative for internet users, as well as an important source of revenue for mobile companies faced with a near-saturated market. In early 2011, over one third of all broadband subscriptions in Venezuela were mobile.



Area: Total: 912,050 sq km Land: 882,050 sq km Water: 30,000 sq km
Cities: CARACAS (capital) 3.051 million; Maracaibo 2.153 million; Valencia 1.738 million; Barquisimeto 1.159 million; Maracay 1.04 million (2009)
Terrain: Andes Mountains and Maracaibo Lowlands in northwest; central plains (llanos); Guiana Highlands in southeast
Climate: tropical; hot, humid; more moderate in highlands


Nationality: Noun: Venezuelan(s) Adjective: Venezuelan
Population: 27,635,743 (July 2011 est.)
Annual population growth rate: 1.493% (2011 est.)
Language: Spanish (official), numerous indigenous dialects
Flag: flag_venezuela.png

Type: Federal republic
Independence: 5 July 1811 (from Spain)
Constitution: 30 December 1999
Branches: Chief of state: President Hugo CHAVEZ Frias; Executive Vice President Elias JAUA Milano; note - the president is both the chief of state and head of government; cabinet: Council of Ministers appointed by the president
Political parties: FEDECAMARAS, a conservative business group; VECINOS groups; Venezuelan Confederation of Workers; various civil society groups and human rights organizations 
Suffrage: 18 years of age; universal

Nominal GDP: $345.2 billion (2010 est.)
GDP per capita: $12,700 (2010 est.)
Annual GDP growth rate: -1.9% (2010 est.)
Natural resources: petroleum, natural gas, iron ore, gold, bauxite, other minerals, hydropower, diamonds
Agriculture: corn, sorghum, sugarcane, rice, bananas, vegetables, coffee; beef, pork, milk, eggs; fish
Industry: petroleum, construction materials, food processing, textiles; iron ore mining, steel, aluminum; motor vehicle assembly
Trade: Export - US 38.7%, China 7.7%, India 4.8%, Cuba 4.1% (2010) Import - US 26.6%, Colombia 11.4%, Brazil 9.6%, China 9.1% (2010)



Market Growth

General region↓ Total number of Internet users (thousands)↓ Internet users per 100 inhab.↓ Total population (thousands)↓ GDP per capita↓ GDP total (thousands)↓ Mobile subscribers per 100 inhab.↓ Total number of mobile subscribers (thousands)↓
America 26814 31.2 28,384 $9773 $285214000 99.1 26673
[source] [source] [source] [source] [source] [source] [source] [source]



The bolívar fuerte (ISO 4217 code: VEF) is the currency of Venezuela since 1 January 2008. It is subdivided into 100 céntimos.

10 VEF in £GBP

10 VEF in $USD

10 VEF in €EUR


Approval Process

As part of the application process for a short code, you will need to complete a txtNation Customer Care Form (CCF).


Promotional Guidelines

You will need to ensure that you include the following points on your promotion:

- Price in "x.xx + standard network rate" format
- Price immediately following the short code / keywords
- Price in at least 50% font size of the short code / keywords
- If competition provide a free route of entry 
- "This is not a subscription service." present 
- "Need help? {Insert non-premium helpline number or email address}." 


Messages Flow Requirements

There are currently no written regulations at the time of writing for Venezuela. Your CCF will still be evaluated to ensure your service is delivering value for money and is honest and fair.


Service Types

 - Adult content is available in the form of bikini.

All services will be reviewed to ensure that you are delivering value for money and the service is honest and fair.  


Billing Types

We operate on One-in One-out (IO), Mobile Originated (MO) billed line on shared lines in the Venezuela. See forum entry "What are the SMS billing types available?" for more information on these billing types.


Shortcodes and Keywords

On our shared code in Venezuela, we operate on a 4 digit shortcode for each carrier. Adult content is available.



The current Venezuela rate of tax is available via Wikipedia. The out-payments on our rate cards are exclusive of VAT, so if you are VAT registered you can claim a higher outpayment than is shown.


Dedicated Codes 

Dedicated codes are available with a 3 - 6 week lead time depending on carrier availability, the carriers approve based on their backlog, the time of year, price point and service type. You can read more about Short Code Coverage, SMS Billing Services and Mobile Payments in Venezuela via the txtNation Gateway


Venezuela has the following Mobile Payment options available, all of which fall under these regulations:

  • Premium SMS (P-SMS) including Short Code services
  • Operator Billing (Direct-to-bill)
  • WAP Billing
  • MSISDN Pass-through 

Additional options for Mobile Payments and Messaging in Venezuela include:

  • HLR Lookup
  • Bulk SMS 

Note: This page is updated as frequently as possible when we are informed from the regulators or mobile operators in Venezuela of a change or update in regulations. There may be a latest version of Premium SMS, Mobile Payments or Short Code Regulations in Venezuela. Please contact your account manager for more information.

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