Norwegian Post and Telecommunications Authority (NPT) is a Norwegian government agency responsible for controlling and regulating the telecommunications and postal sector of Norway. The agencies main responsibilities are controlling the telecom market, issuing frequency concessions and telephone numbers.
The authority has a close relationship with the Norwegian Competition Authority and the Norwegian Consumer Council. It is located in Lillesand and is financed though fees charged to the telecom companies. The authority dates back to 1987 when it was created as the Norwegian Telecommunications Authority. In 1997 it also received responsibility for the postal sector.
The Norwegian Regulations Document was written by the Norwegian Consumer Ombudsman, which is a government appointed ombudsman in Norway for consumer affairs, who is charged with representing the interests of the public by investigating and addressing complaints reported by individual citizens.
Telenor Group is the incumbent telecommunications company in Norway, with headquarters located at Fornebu, close to Olso. Today, Telenor Group is mostly an international wireless carrier with operations in Scandinavia, Eastern Europe, and Asia, working predominantly under the Telenor brand. It is currently ranked as the sixth largest mobile phone operator in the world, with more than 203 million. At year end 2005, Telenor held controlling interests in mobile operations in Norway, Denmark, Sweden, Serbia, Ukraine, Hungary, Montenegro, Thailand, Malaysia, Bangladesh, India and Pakistan. Telenor also holds minority interests in mobile operations in Russia, having recently sold a minority share in Austria. In accordance with Telenor's strategy of consolidating its position in international mobile by obtaining control of selected international mobile operations, and in order to maximize the benefit of cross-border synergies and increase overall profitability, Telenor also made new acquisitions in 2005.
On 1 March 2016 NetCom changed its name to Telia, most likely to avoid confusing their customers as they have been sharing TeliaSonera's logo for multiple years prior to the name change. They launched their "ROAM LIKE HOME" offer right after, allowing customers to use their existing mobile subscriptions in all Nordic and Baltic countries (With the exception of Iceland, Greenland and the Faroe Islands). They were the first mobile operator in Norway to provide a service of this nature. Until now, competing mobile operators had simply been offering roaming packs of mobile data at slightly discounted rates.
Telia is a Norwegian mobile phone operator. Founded in 1993, it is the second largest mobile phone operator in Norway. The company has about 1.641  million subscribers (April 2013), and the company headquarters are located in Nydalen in Oslo. It is owned by the Swedish and Finnish company Telia Company. The Telia office in Trondheim consists mainly of sales, customer service and technical departments. Telia was for a while the exclusive carrier for iPhone (iPhone 3G) in Norway, until Telenor signed an agreement with Apple Inc. to also distribute the device in Scandinavia.
Tele2 AB is a major European telecommunications operator, with about 30 million customers in 11 countries. It serves as a fixed-line telephone operator, cable television provider, mobile phone operator and Internet service provider.
Ventelo and Phonero merges from 1 January 2015. Phonero becomes the new name of the merged company, with registration number NO 992 984 856 MVA. Support Information for Ventelo's products are now available on phonero.no under "Support & Info".
TDC (formed as an acronym from Tele-Danmark Communications) is the former telecom monopoly in Denmark. It is now privatized. Thus, it is the biggest company in all aspects of telecommunications in Denmark with landline, mobile, Internet, VHF maritime borderline-radio etc. By the end of 2004, the TDC Group had more than 13.4 million customers in Europe: 3.5 million landline customers, 7.1 million mobile customers, 1.8 million Internet customers, and 1.0 million cable television customers.
Norway has a relatively advanced telecommunications structure. There are about as many cellular phone subscription as there are inhabitants in the country (4.7 million), while the number of fixed line telephone subscriptions is declining towards 2 million. As of 2006, 79 % of the population has access to internet at home.
Nationality: Noun and adjective - Norwegian(s).
Population (March 2010 est.): 4,870,900.
Annual growth rate (2008): 1.31%.
Density (2009): 16 per sq. km. (excluding inland water).
Languages: Bokmål Norwegian (official), Nynorsk Norwegian (official), small Sami and Finnish-speaking minorities, English is widely spoken (Sami is official in six municipalities).
Area (including the island territories of Svalbard and Jan Mayen): 385,199 sq. km. (148,726 sq. miles); approximately the same size as New Mexico.
Cities (January 2008 est.): Capital - Oslo (pop. 856,915). Other cities - Bergen (223,593), Stavanger (185,913), Trondheim (156,776).
Terrain: Rugged with high plateaus, steep fjords, mountains, and fertile valleys.
Climate: Temperate along the coast, colder inland.
Type: Hereditary constitutional monarchy.
Constitution: May 17, 1814.
Branches: Executive - king (chief of state), prime minister (head of government), Council of Ministers (cabinet). The Council is appointed by the monarch in accordance with the will of the Storting, to which the Council is responsible. Legislative - modified unicameral parliament (Storting, 169 members, elected for four years by universal adult suffrage). Judicial--Supreme Court, appellate courts, city and county courts.
Political parties: Labor, Progress, Conservative, Socialist Left, Christian Democratic, Center, Liberal.
Suffrage: Universal over 18.
Administrative subdivisions: 19 fylker (counties) and 431 municipalities and Svalbard.
GDP (2009): $416 billion.
Annual growth rate (2007): 3.2%.
Per capita GDP (2006, purchasing power parity): $73,800.
Natural resources: Petroleum, natural gas, iron ore, copper, lead, zinc, titanium, pyrites, nickel, fish, timber, hydropower
Arable land: 2.7%.
Agriculture: Products - dairy, livestock, grain (barley, oats, wheat), potatoes and other vegetables, fruits and berries, furs, wool, pork, beef, veal, fish.
Industry: Types - petroleum and gas, food processing, shipbuilding, pulp and paper products, aluminum, ferroalloys, iron and steel, nickel, zinc, nitrogen, fertilizers, petrochemicals, hydroelectric power, refinery products, timber, mining, textiles, fishing, transport equipment, electronics.
Trade (2007): Exports (f.o.b.) - $159.2 billion. Major markets - U.K. 26.8%, Germany 12.3%, Netherlands 10.2%, France 8.3%, U.S. 6.2%, Sweden 7.5%. Imports(f.o.b.) - $104.7 billion. Major suppliers - Sweden 14.5%, Germany 13.5%, U.K. 7%, Denmark 6.2%, China 6%, U.S. 4.8%.
GDP by activity (2007): Oil and gas - 23%; manufacturing, mining, electricity, building and construction - 16%; general government - 14%; value added tax (VAT), etc. - 11%; commodities, vehicle repairs, etc. - 7%; communication and transport - 6%; agriculture, forestry, and fishing - 1%; other services (commercial, housing, financial, private health/education, hotel and catering, etc.) - 22%.
The krone (sign: kr; code: NOK) is the currency of Norway. The plural form is kroner. It is subdivided into 100 øre. The name translates into English as "crown"
As part of the application process for a Norwegian short code you will need to complete a txtNation Customer Care Form (CCF).
As according to section 1.2.1 of the Norwegian Regulations Document:
All marketing directed towards consumers must be drawn up in a clear manner, so that it is not misleading or provides insufficient information. The marketing must give the consumer the information the consumer has a reason to expect to receive. This means that the consumer must be informed of all important terms and conditions that are linked to the purchase before the consumer decides to enter into the agreement. Mobile content services are not to be marketed towards children and young people if the content makes the services unsuitable for this age group. This applies, for example, to services with frightening, violent, erotic/pornographic content etc.
As according to section 1.2.2 if the Norwegian Regulations Document:
Information to be provided in marketing:
In all marketing of mobile content services, including advertisement in magazines, e-mail, SMS, TV, internet and boards, the following information must at a minimum, be provided in a clear and precise manner;
- The price of the service. The price of all content services on SMS and MMS must be listed ”per message received” (or per ringtone, picture, etc. received).
- The name of the supplier of the service (the content supplier).
- If it is a subscription service, the following information is to be provided in a clear and precise manner:
- That the service is a subscription, either by using the word “subscription” or by other means made clear that the service is a subscription. The service must not be marketed as a one-time-use service if it in fact is a subscription service.
- That delivery of the services will be on a continuous basis.
- Whether the agreement is for a limited period of time or for no determined period.
- Whether the subscription is e.g. per day or per month, and whether the subscription is renewed automatically.
- Whether the right to use content services that the consumer has paid for but not used will expire when the subscription is renewed.
- The number of messages the consumer can expect to receive. If this is not possible the expected number of message must be given. This applies for instance to a chat services, alert services, quiz or similar.
- The price of the content services that are delivered pursuant to subscription.
- If it is a subscription service, the consumer must be notified that the service can be stopped by sending the message STOPP to the same access number that the service was ordered from. The code word STOPP must be used in all marketing for information about how to stop a subscription service.
- Any age limit on use of the service.
- The contact details and phone number to the content supplier’s customer service or of the company responsible for handling questions regarding the service.
- Which phone and, if relevant, which configuration are required for the consumer to receive the correct content.
- If tracking of the position of the consumer is part of the supplier’s service, the consumer must be informed of this in the marketing material. In addition, the content supplier of the tracking service is required to obtain the consumer’s consent for the use of positioning services and comply with the terms of the Personal Data Act.
In all marketing the information must be horizontal, clear and easy to read when it comes to size, colour and location. All major terms for the service, including price– and subscription terms must always be notified with equal or similar communicative effect as the access number. The same requirements apply if the consumer has to fill in his mobile telephone number to order the service.
As according to section 22.214.171.124 of the Norwegian Regulations Document:
On radio, on the phone and similar marketing channels, the information must be given clearly when providing information about, or referring to, a content service. TV and radio advertising may not specifically target children, cf. § 3-1 of the Broadcasting Act.
As according to section 1.7 of the Norwegian Regulations Document:
The content provider is obligated to provide customer service for all services offered via the access numbers the company has an agreement with the operators to use, including questions related to marketing, ordering, delivery and payment.
- Consumers must be able to reach customer services for all services delivered via the same access number at one shared phone number.
- The content supplier must handle customer service directly and cannot forward customer service calls.
- Complaints must be processed within a reasonable period after the complaint is received.
- All complaints must be processed properly.
- If the complaint rejected, a minimum requirement is that the grounds for the decision is explained, and that the complainant’s arguments are answered as fully as possible.
- Customer service must communicate in Norwegian.
- The opening hours must be at least from 0900 - 1500 on weekdays.
- Information about the opening hours must be given to consumers when consumers call the number outside service opening hours.
- For example: Customer service: 930 00 000, is open on weekdays from 0900 – 1500.
- If the content supplier receives the code words “HJELP”, “HELP”, “KUNDESERVICE”, “CUSTOMERSUPPORT”, “CUSTOMER SUPPORT” or “SUPPORT”, the consumer must receive an information message with information about the content supplier’s customer service including e-mail address, phone number and opening hours. The price of the information message must be maximum NOK 1.
- The consumers’ costs associated with contacting customer service must not exceed the regulator mobile call rate.
As according to section 1.3.3 of the Norwegian Regulations Document:
Amount limits for minors:
The ceiling for services directed towards children and young people must be far lower than the one for adults. The Consumer Ombudsman may consider a violation of the Marketing Control Act to have occurred if content suppliers do not set a limit of about NOK 1,000, incl. VAT, per month for the purchase of services from an access number.
The determination on whether a service targets children and young people must take into account the channels through which the service is marketed, the focus of the marketing and the content of the services. If these services are marketed in typical children’s and youth magazines or on web sites for children and young people, the services will generally be considered as targeting children and young people. The same applies if the marketing or service contains characters from cartoons, TV series, movies or games targeted at young people.
Message Flow Requirements
As according to section 1.1.1 of the Norwegian Regulations Document:
Content suppliers can as a general rule only distribute marketing material via SMS, e-mail etc. to consumers that have actively consented to receive such marketing messages. Consent can only be obtained by the consumer actively providing it after having been informed what such consent entails. This applies irrespective of whether an attempt is made to obtain consent from children or adults, on obtaining and using personal data.
If the consent to marketing is obtained through written registration (for instance on the internet), the consumer must be informed directly on the screen about what he is consenting to. It is not sufficient that the information is provided by a link for the consumer to access. Furthermore the consumer actively has to tick off in a box or similar to signal that he is consenting to receive marketing information.
When asking whether a consumer wishes to consent to receive marketing, e.g. by SMS, it is important to be aware of the fact that children and young people themselves cannot consent to receive direct marketing by e-mail, SMS, MMS etc. before the age of 15.
As according to section 1.5 of the Norwegian Regulations Document:
The content supplier shall classify the content according to minimum age and make checks with the operators to control the age of the consumer. If the age control shows that the consumer is under the required age for the service, the transaction shall immediately be stopped and the content is not to be delivered to the consumer. The consumer shall receive an information message with reference to the consumer’s age as a reason for rejected delivery.
- For example: “You are not old enough to use this service or your mobile operator does not have information about your age. Contact your mobile operator for registration of correct age.“
The price of this information message must be maximum NOK 1. The content supplier must ensure that content unsuitable for the consumer’s age is not sold. This applies to e.g. frightening, violent, erotic/pornographic content.
As according to section 4.1 of the Norwegian Regulations Document:
Content provided as mobile content services must be legal, including not containing unlawful pornographic content, defamatory utterances or contravening rules relating to marketing, lotteries, privacy, intellectual property rights etc.
Specific about the marketing and supply of services to children and young people below 18 years old:
The operator shall especially ensure that children and young people under the age of 18 are not offered mobile content services with serious violent depictions and pornographic content. Content providers offering services to children and young people under the age of 18 shall have a contract with the content provider containing specific terms regarding such services.
The operator shall offer the subscriber to register the date of birth of the user of the mobile phone, so that the content provider may control the age at the time of the ordering of the service.
Content suppliers cannot transfer their right to send marketing information to consumers to other tradesmen without the consumer having freely given an informed and explicit consent to the transfer. The consumer must be able to withdraw his or hers consent at any time by sending the text message “STOPP REKLAME” to the access number that is distributing the marketing or product information material. All receipts sent to a consumer who has used the “STOPP REKLAME” command shall be free of charge.
The purchase of content services may not be conditional on the consumer consenting to receiving advertising by SMS, MMS, e-mail etc. Luring consumers with access to free content services in exchange for consenting to receiving advertising messages, can be illegal in certain cases. Each concept/marketing measure must be assessed specifically to determine whether such an approach can be allowed.
As according to section 1.1.2 of the Norwegian Regulations Document:
If a content supplier is to distribute marketing material via SMS or MMS without obtaining the consumer’s active consent to receive such marketing messages, a customer relationship between the consumer and the content supplier must have been established. The following applies for mobile content service marketing based on customer relationship:
- Establishing customer relationship
A customer relationship can only be established when payable purchases/transactions are made from the same access number or mobile service portal in accordance with the following criteria:
- One-time-use services: Three single purchases must be made within a period of 30 days for a customer relationship to be established.
- Subscription services: A consumer must subscribe to a service for 30 consecutive days in order for a customer relationship to be established.
- Chat services: The consumer must have made purchases on two separate, discontinuous days within a 30 - day period before a customer relationship is established.
- Notification of the establishment of a customer relationship
Before a customer relationship is established and before any marketing or product information can be distributed, the consumer must be notified via SMS that a customer relationship has been established, what such relationship entails and information on how to give notice if the marketing or product information is not wanted.
- Duration of a customer relationship
A customer relationship should last no longer than 60 days after the final payable transaction. If the consumer has not been active for 60 days, the consumer must be automatically removed from any address lists and should receive no further marketing or product information thereafter.
- Discontinued marketing in an established customer relationship
A customer in an established customer relationship should be able to stop any marketing material received by sending a “STOPP REKLAME” message to the access number that is distributing the marketing or product information. All distribution of marketing messages shall then immediately cease, and before another customer relationship can be established, the consumer’s telephone number shall be quarantined for a period of at least 6 months. All receipts sent to the consumer after using the “STOPP REKLAME” command shall be free of charge.
- Marketing in connection with a customer relationship
When distributing marketing based on an established customer relationship, only marketing messages for products/services similar to those the consumer has previously purchased can be delivered. Content services with an age limit are never to be considered similar to content services without an age limit. If the marketing is of an erotic nature, the consumer must meet the requirements for a customer relationship involving the purchase of erotic content services.
- Price on text messages
All advertising messages, newsletters, information and receipts related to marketing shall be free of charge for the consumer.
As according to section 1.3.1 of the Norwegian Regulations Document:
For an agreement of delivery of mobile content services to be valid, the consumer must have received the information listed in section 1.2 in a clear and precise manner prior to delivery of the service.
When a consumer orders a service from an access number, the service and all related messages must be delivered via the same access number. The content supplier can only transfer the consumer from one access number to another or use multiple access numbers if the consumer has been informed in advance, and as long as there will be no consequences to the consumer.
The amount limits must not to be evaded by transferring the consumer from one access number to another.
A content supplier cannot charge for delivery of a service through several transactions. The supplier must therefore use defined rates, and only charge the consumer once. For example, content suppliers cannot use several transactions to exceed the defined tariff.
Content suppliers must not charge a consumer for a content service before the service has been delivered to the consumer’s telephone. If the consumer downloads the same content service twice, no charge should be placed on the second download as long as it is completed within an hour of the original download.
As according to section 1.3.2 of the Norwegian Regulations Document:
If the mobile telephone account is empty or the mobile phone has been temporarily blocked, the content supplier must cancel the service and not attempt to conduct a payment transaction or redelivery until the consumer has ordered a new service. However, where subscription services are concerned, the content supplier may make several attempts while the subscription is active, but only one attempt per day per customer. If the content supplier has not yet been charged for a service when a subscription period expires, the content supplier cannot transfer any outstanding charges from the previous period. If the content supplier is unable to charge the consumer for a service within a period of two months after the initial attempt, the consumer must be removed from the service. If the subscription is permanently blocked, the consumer must be removed from all services.
The content supplier must notify the consumer of the price for help and error messages if they are not free of charge for the consumer. The maximum price for an SMS containing help or error messages or other general information, must be NOK 1.
As according to section 1.3.3 of the Norwegian Regulations Document:
Content suppliers must set a ceiling so that the consumers cannot be charged more than NOK 5,000 incl. VAT, per month for purchasing services from an access number. The consumer shall, free of charge, be notified via SMS that the NOK 5,000 limit has been exceeded, and that the supplier will be unable to offer the consumer in question content services for the rest of the month.
The amount limits may not be evaded by transferring the consumer to a new access number.
As according to section 4.4.1 of the Norwegian Regulations Document:
Requirements for all subscription services
Consumers ordering subscription services shall immediately receive an information message beginning with the word “Subscription”.
All necessary information linked to the service and all key terms must be included in the information message, hereunder the following information:
- The service can be stopped at any time by sending an SMS with the code word “STOPP”.
- The duration of the subscription.
- The price of the service and each message received.
- The period the service will be running, per week, month etc, and whether it is renewed automatically or not.
- The phone number to the content supplier’s customer service.
Other key terms and conditions must also be mentioned.
A link to another information source that is not automatically available from the mobile phone, e.g. Internet or text-TV, is not sufficient. The information message can consist of more that one SMS, but the price for the information to consumers must be maximum NOK 1.
- Example: Welcome to ABC. Send STOP to 19xx to stop this service. NOK 5 per message received. The subscription is renewed each month until termination notice is given. Customer service 2233 4455. This message costs NOK 1.
The consumer must be able to stop any subscription service by sending the message “STOPP” to the access number the service has been delivered from. It is irrelevant whether the consumer uses upper or lowercase letters in the stop message. The content supplier must immediately stop all services (SMS, WAP, MMS, etc). If several services are active,the supplier must send the consumer an SMS listing the active services and information about how the consumer can stop each service by SMS. The maximum price of these SMS will be NOK 1. Consumers who terminate a subscription must receive confirmation of such termination.
If the content supplier receives the code word “STOPPALLE”, “STOPALL”, “STOPP ALLE” or “STOP ALL”, the supplier must immediately stop all subscription services (SMS, WAP, MMS etc) for the consumer that sent the message, without further discussion with the customer.
Automatic stopping of the service:
If a consumer has received more than 20 messages since the consumer last sent a message, the content supplier must stop the service immediately. The consumer must then enter into a new delivery agreement if he or she wants to continue using the service. If there is a variable subscription service with a limited number of messages, e.g. 0 - 10 messages per week, it is not necessary to terminate the service after 20 messages.
Failure of delivery :
If the content supplier has not had any successful delivery of message or payment transaction within the last 60 days, the content supplier must not send marketing or subscription messages to the consumer. In such cases, the content supplier shall erase all customer information and stop all existing subscription services of the consumer.
When WAP is used, the information must be given directly in the WAP dialogue before the consumer approves the delivery of the services and authorizes payment. As a minimum requirement, the price must be listed in parenthesis on the link, if the content supplier has posted detailed information on the same page or via a separate link.
As according to section 1.4.3 of the Norwegian Regulations Document:
Specific terms for chat and other variable subscription:
Examples of variable subscription services are for example chat, notifications or competition services where the number of messages the consumer receives can vary. When the consumer has received 20 messages since the last information message was sent, the supplier must send a new message with the same information. A chat service cannot cost more than NOK 30 per message.
- Scope - Only a limited amount of messages can be sent to a consumer within a short interval (e.g. no more than 4 messages received per minute). To prevent this, the content supplier must be able to offer services where the consumers receive a limited number of messages within a specific period of time.
Clarification of rules for competition services
Definition: Competitions are services where the content provider/merchant gives out a prize to the person(s) who qualifies according to the rules of the competition, using his skills (not randomly determined).
Examples: Quiz, knowledge games
•Combination of competition and other services are not allowed
•The content provider/merchant must deliver documentation of the service at the latest 24 hours after request from the MNO or mPayment . See specific requirements for the documentation on the below links:
•The MNOs or mPayment are reserving the right to contact the winners to verify the award of prizes.
•The terms and conditions shall not be concealed or under communicated by designing the marketing as a competition. The marketing shall also not give the end user the impression that they have already won a prize, when they must subscribe to a service to get a chance to win a prize
•According to the Marketing Control Act§6 http://lovdata.no/all/tl-20090109-002-002.html In English: http://www.forbrukerombudet.no/id/11039810.0 and the Forskrift om urimelig handelspraksis punkt 31: http://www.lovdata.no/for/sf/bl/tl-20090601-0565-0.html
•The competition must be a skill contest, not a random determination of winner(s) (that will be defined as a lottery)
•The rules for winning the prizes must be clear and understandable
•The rules and price must be communicated to the end user before he/she starts the service
The regulations do not specifically state which service types are allowed, however in general we find that most service types are allowed. Your service will be evaluated as part of the approval process to ensure your service type is allowed.
We operate on Limited Charge (LC) and Mobile Terminated (MT) billed line on dedicated lines in Norway. See forum entry "What are the SMS billing types available?" for more information on these billing types.
For our dedicated short codes in Norway, we operate on a 4 digit short code for each carrier. The full short code is provided on application. Adult content is possible with the activation of an adult short code.
The current Norwegian rate of tax is available via Wikipedia. The out-payments on our rate cards are exclusive of VAT, so if you are VAT registered you can claim a higher outpayment than is shown.
Dedicated codes are available with a 6 - 8 week lead time depending on carrier availability, the carriers approve based on their backlog, the time of year, price point and service type. You can read more about Short Code Coverage, SMS Billing Services and Mobile Payments in Norway via the txtNation Gateway.
Norway has the following Mobile Payment options available, all of which fall under these regulations:
- Premium SMS (P-SMS) including Short Code services
- WAP Billing (Dedicated code required)
Additional options for Mobile Payments and Messaging in Norway include:
- HLR Lookup
- Bulk SMS
Note: This page is updated as frequently as possible when we are informed from the regulators or mobile operators in Norway of a change or update in regulations. There may be a latest version of Premium SMS, Mobile Payments or Short Code Regulations in Norway. Please contact your account manager for more information.