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Customer Care - Service Examples

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FAQ's - Common Questions from end users can be found here:
http://sd.txtnation.com/customers.html
Our Customer Care team is trained in dealing with all of these type of requests on billing, complaints, disputes, services and delivery. Types of services commonly dealt with by Customer Care can be found below.
Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. STOP or equivalent Cleary presented. Live ServicesLive services are phone services that you call or text to speak or message a real person, rather than a recorded message.Companies providing live services have to follow certain rules to make sure you understand how much you are being charged.    •  If these rules are breached, and in particular if there has been unauthorised use on someone else’s phone, or the caller is under 18, it may be possible for the bill-payer to get a refund.Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. Virtual Chat Services‘Virtual chat’ is a service involving the exchange of text messages, usually to chat or flirt with strangers. These services are often advertised in magazines, online, and on late-night television.Local Customer Care number present on all promotions and advertising. Cost and Service description clearly outlines. STOP or equivalent Cleary presented. In-App ServicesIn application services allow you to click to pay for services in application.Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. WAP ServicesWAP is the technical term for the internet on your phone. You can access it directly using your phone’s browser button, or through links in text messages. But the important difference when it comes to using the internet on your phone is that you can be charged for browsing in a way you would not when using a computer.These charges will be taken from your ‘payas-you-go’ credit, or added to your bill. It should be clear on your phone bill what all charges are for.Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. Premium Phone (IVR) ServicesCalls to Premium Rate Phone numbers cost per minute from a landline, and usually more from a mobile phone. Pricing must be clearly explained wherever the number is advertised. If you are put into a queuing system, you must be told your place in the queue or roughly how long it will be before you can speak to someone, so you can decide if you are willing to wait.  
Shortcodes and Subscription services
Sometimes these messages are charged at your normal network rate, but more often they are premium rate services, which means you pay an additional fee.
Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. STOP or equivalent Cleary presented.
Live Services
Live services are phone services that you call or text to speak or message a real person, rather than a recorded message.
Companies providing live services have to follow certain rules to make sure you understand how much you are being charged.  
If these rules are breached, and in particular if there has been unauthorised use on someone else’s phone, or the caller is under 18, it may be possible for the bill-payer to get a refund.
Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. 
Virtual Chat Services
‘Virtual chat’ is a service involving the exchange of text messages, usually to chat or flirt with strangers. These services are often advertised in magazines, online, and on late-night television.
Local Customer Care number present on all promotions and advertising. Cost and Service description clearly outlines. STOP or equivalent Cleary presented.
In-App Services
In application services allow you to click to pay for services in application.
Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. 
WAP Services
WAP is the technical term for the internet on your phone. You can access it directly using your phone’s browser button, or through links in text messages. But the important difference when it comes to using the internet on your phone is that you can be charged for browsing in a way you would not when using a computer.
These charges will be taken from your ‘payas-you-go’ credit, or added to your bill. It should be clear on your phone bill what all charges are for.
Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. 
Premium Phone (IVR) Services
Calls to Premium Rate Phone numbers cost per minute from a landline, and usually more from a mobile phone.
Pricing must be clearly explained wherever the number is advertised. If you are put into a queuing system, you must be told your place in the queue or roughly how long it will be before you can speak to someone, so you can decide if you are willing to wait.

FAQ's - Common Questions from end users can be found here:
http://sd.txtnation.com/customers.html


Our Customer Care team is trained in dealing with all of these type of requests on billing, complaints, disputes, services and delivery. Types of services commonly dealt with by Customer Care can be found below.

 

Shortcodes and Subscription services

Sometimes these messages are charged at your normal network rate, but more often they are premium rate services, which means you pay an additional fee.

Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. STOP or equivalent Cleary presented.



Live Services

Live services are phone services that you call or text to speak or message a real person, rather than a recorded message.

Companies providing live services have to follow certain rules to make sure you understand how much you are being charged.  

If these rules are breached, and in particular if there has been unauthorised use on someone else’s phone, or the caller is under 18, it may be possible for the bill-payer to get a refund.

Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. 

 

Virtual Chat Services

‘Virtual chat’ is a service involving the exchange of text messages, usually to chat or flirt with strangers. These services are often advertised in magazines, online, and on late-night television.

Local Customer Care number present on all promotions and advertising. Cost and Service description clearly outlines. STOP or equivalent Cleary presented.

 

In-App Services

In application services allow you to click to pay for services in application.

Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. 

 

WAP Services

WAP is the technical term for the internet on your phone. You can access it directly using your phone’s browser button, or through links in text messages. But the important difference when it comes to using the internet on your phone is that you can be charged for browsing in a way you would not when using a computer.

These charges will be taken from your ‘payas-you-go’ credit, or added to your bill. It should be clear on your phone bill what all charges are for.

Local Customer Care number present on all promotions and advertising. Cost and Service description clearly provided. 

 

Premium Phone (IVR) Services

Calls to Premium Rate Phone numbers cost per minute from a landline, and usually more from a mobile phone. Pricing must be clearly explained wherever the number is advertised. If you are put into a queuing system, you must be told your place in the queue or roughly how long it will be before you can speak to someone, so you can decide if you are willing to wait.

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