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Interruption to Premium and Standard Rate MTs 5th May 2014


Date of Incident: 5th May 2014
 All (Outbound MTs only)
Summary:  Due to a hardware failure at approximately 15:00 this afternoon some clients may be experiencing delayed MT delivery. No messages have been lost, txtNation's redundant processing has been taking over processing whilst the hardware was replaced, which has been completed, and with full processing now in place we expect the backlog to be cleared shortly.

We apologise for any inconvenience caused and seek your understanding and patience in this matter.

Affected service(s):

Mobile Billing
[    ] WEB / WAP Billing / PayForIt
[    ] Inbound Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[    ] Direct Operator Billing
[    ] Voice Services / IVR 

Mobile Messaging
[    ] Inbound Longcode / Non-Premium SMS (MO) 
[ x ] Outbound Non-Premium SMS (Bulk MT)
[    ] Number Lookup / HLR
[    ] Control Panel 
[    ] Other (Delivery reports)

[    ] Total loss of service
[    ] Partial loss of service
[   ] Reduced availability with temporary connection losses
[ x ] Delayed response
[    ] Other

Resolution Status:   Resolved 

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