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Maintenance to servers affecting: RU, LT, LV, CY, NL and ZA


Date of Maintenance: 1st July 2014

Countries Affected: Russia, Lithuania, Latvia, Cypress, Netherlands, South Africa


We have scheduled a low-level upgrade to part of our new queueing systems on Tuesday, 1st July 2014. We are not anticipating any material impact on live services, however clients using our services in Russia, Lithuania, Latvia, Cyprus, Netherlands and South Africa should be vigilant during this time. Other territories will remain unaffected by the upgrade. Our technical teams are on hand to monitor the upgrade and to take immediate action in case of problems. The work is part of a wider roll out this summer to improve the systems that process incoming messaging from key partner networks.

Affected service(s):

Mobile Billing
[ ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ ] Outbound Premium SMS (MT)
[ ] Direct Operator Billing
[ ] Voice Services / IVR

Mobile Messaging
[ x ] Inbound Longcode / Non-Premium SMS (MO) 
[ ] Outbound Non-Premium SMS (Bulk MT)
[ ] Number Lookup / HLR
[ ] Control Panel 
[ x ] Other (Delivery reports)

[ ] Total loss of service
[ ] Partial loss of service
[ ] Reduced availability with temporary connection losses
[ x ] Delayed response
[ ] Other

Resolution Status: Complete

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