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Latency issue with global messaging


Date of Incident:  23rd of June 2015
Country: Global
Summary:  We notify our clients using our global messaging services that they may experience some latency issues or other messaging delays for a short time while we investigate a sudden performance issue with part of our database cluster due to abnormally high demand for messaging. Our technical teams are focussed on this issue to restore normal service in the shortest possible time. Thank you for your patience.

Affected service(s):

Mobile Billing:
[ x  ] WEB / WAP Billing / PayForIt
[ x  ] Inbound Premium SMS (MO)
[ x  ] Outbound Premium SMS (MT)
[ x  ] Direct Operator Billing
[ x  ] Voice Services / IVR

Mobile Messaging:
[ x  ] Inbound Longcode / Non-Premium SMS (MO)
[ x  ]Outbound Non-Premium SMS (Bulk MT)
[ x  ] Number Lookup / HLR
[ x  ] Control Panel
[ x  ] Other (Email and Invoice Payments)

[    ] Total loss of service
[    ] Partial loss of service for a period of time.
[ x  ] Reduced availability with temporary connection losses
[   ] Delayed response
[   ] Other

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    UPDATE: We are currently recovering from a suspected DDoS incident that our technical teams continue to investigate as an urgent priority. Affected messaging traffic is beginning to be processed again and full service will be resumed shortly. Thank you for your patience and understanding during this investigation.

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    txtNation Support

    UPDATE: Our technical teams have now restored full service to our global messaging platform following a suspected DDoS incident that consumed unprecedented resources for a short time. We have since taken a number of steps to bring our database cluster back to full health. Any messages that have been queued will be processed as normal. We apologise sincerely for the impact on your live services following this troubling incident. Further investigations will take place in the coming hours and days to establish the precise causes of the incident and to identify the next practical steps we can take to ensure improved availability for impacted services.

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