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Interruption to Route 5 HLR

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Date of Incident: 09/11/2015
Country: All Route 5 HLR
Summary: We are currently experiencing an outage for HLR on Route 5. The host MNO has acknowledged that they can see a number of binds down on their platform and are investigating the issue and expect to have it re-established soon. Please contact your account manager for alternative bind options.

We apologize for any inconvenience caused and seek your understanding and patience in this matter.

Affected service(s):

Mobile Billing
[    ] WEB / WAP Billing / PayForIt
[    ] Inbound Premium SMS (MO)
[    ] Outbound Premium SMS (MT)
[    ] Direct Operator Billing
[    ] Voice Services / IVR 

Mobile Messaging
[    ] Inbound Longcode / Non-Premium SMS (MO) 
[    ] Outbound Non-Premium SMS (Bulk MT)
[ x ] Number Lookup / HLR
[    ] Control Panel 
[    ] Other (Delivery reports)

Impact:
[ x ] Total loss of service
[    ] Partial loss of service 
[    ] Reduced availability with temporary connection losses
[    ] Delayed response
[    ] Other

Resolution Status:  RESOLVED 

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    txtNation Support

    Date of Incident: 09/11/2015**

    Country: All Route 5 HLR

    ***Summary:* We are currently experiencing an outage for HLR on Route 5. The host MNO has acknowledged that they can see a number of binds down on their platform and are investigating the issue and expect to have it re-established soon. Please contact your account manager for alternative bind options.

    We apologize for any inconvenience caused and seek your understanding and patience in this matter.

    Affected service(s):

    Mobile Billing

    [    ] WEB / WAP Billing / PayForIt

    [    ] Inbound Premium SMS (MO)

    [    ] Outbound Premium SMS (MT)

    [    ] Direct Operator Billing

    [    ] Voice Services / IVR 

    Mobile Messaging

    [    ] Inbound Longcode / Non-Premium SMS (MO) 

    [    ] Outbound Non-Premium SMS (Bulk MT)

    [ x ] Number Lookup / HLR

    [    ] Control Panel 

    [    ] Other (Delivery reports)

    Impact:

    [ x ] Total loss of service

    [    ] Partial loss of service 

    [    ] Reduced availability with temporary connection losses

    [    ] Delayed response

    [    ] Other

    Resolution Status:  RESOLVED 

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