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Latency issue with global messaging

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Date of Incident:  10th November 2015
Country: Global
Summary:  We are currently investigating the cause of an issue with part of our database cluster, which has had some impact on live messaging services over the last hour. We are now bringing all affected systems back online and the impact has been minimised by the fast actions of our technical teams. We are expecting services to normalise over the next hour. The majority of messages have been queued and are in process. Thank you for your patience as we continue to evaluate this issue.


Affected service(s):

Mobile Billing:
[ x  ] WEB / WAP Billing / PayForIt
[ x  ] Inbound Premium SMS (MO)
[ x  ] Outbound Premium SMS (MT)
[ x  ] Direct Operator Billing
[ x  ] Voice Services / IVR

Mobile Messaging:
[ x  ] Inbound Longcode / Non-Premium SMS (MO)
[ x  ]Outbound Non-Premium SMS (Bulk MT)
[ x  ] Number Lookup / HLR
[ x  ] Control Panel
[ x  ] Other (Email and Invoice Payments)

Impact:
[    ] Total loss of service
[    ] Partial loss of service for a period of time.
[ x  ] Reduced availability with temporary connection losses
[   ] Delayed response
[   ] Other

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