Date of Incident: 5th January 2016
Country: Global
Summary:This is notify all clients of a current issue with our platform that may lead to delays with our SMS and HLR services. Our technical teams are investigating the causes of the issue as a very urgent priority. We thank you for your patience in the meantime.
Affected service(s):
Mobile Billing:
[ x ] WEB / WAP Billing / PayForIt
[ x ] Inbound Premium SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ x ] Direct Operator Billing
[ x ] Voice Services / IVR
Mobile Messaging:
[ x ] Inbound Longcode / Non-Premium SMS (MO)
[ x ]Outbound Non-Premium SMS (Bulk MT)
[ x ] Number Lookup / HLR
[ ] Control Panel
[ ] Other (Email and Invoice Payments)
Impact:
[ ] Total loss of service
[ ] Partial loss of service for a period of time.
[ ] Reduced availability with temporary connection losses
[ x ] Delayed response
[ ] Other
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