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Updating 087 or 084 customer care lines

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Updating 087 or 084 customer care lines

This message is to remind you of the change in the EU Consumer Rights Directive. It means that you will no longer be able to use the 087X or 084X number ranges to provide a customer care line for your premium rate services from 13 June 2014.

Where relevant, all advertising should reflect a new customer care number as soon as possible.

Customer Care information in the PhonepayPlus number checker will also need to be updated if you operate on a dedicated shortcode.

Further details about these regulations are available on the PhonepayPlus website.

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