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Latency issue with global messaging


Date of Incident:  31st May 2016
Country: Global
Summary:This notifies clients and partners worldwide of substantial high demand for core messaging and billing services that may lead to some latency issues across our platform. Some messages may experience noticeable delays over the next few hours, which our technical teams continue to monitor and investigate. Thank you for your patience in the meantime.


Affected service(s):

Mobile Billing:
[ x  ] WEB / WAP Billing / PayForIt
[ x  ] Inbound Premium SMS (MO)
[ x  ] Outbound Premium SMS (MT)
[ x  ] Direct Operator Billing
[ x  ] Voice Services / IVR

Mobile Messaging:
[ x  ] Inbound Longcode / Non-Premium SMS (MO)
[ x  ]Outbound Non-Premium SMS (Bulk MT)
[ x  ] Number Lookup / HLR
[    ] Control Panel
[    ] Other (Email and Invoice Payments)

[    ] Total loss of service
[    ] Partial loss of service for a period of time.
[   ] Reduced availability with temporary connection losses
[ x ] Delayed response
[   ] Other

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