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Latency Issue with Inbound Messaging

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Date of Incident: 2nd August 2016
Country: Global
Summary: This is to notify clients of a current issue with our platform that may lead to delays with inbound SMS. Our technical teams are investigating the causes of the issue as an urgent priority. We thank you for your patience in the meantime.

 

Affected service(s):

Mobile Billing:
[    ] WEB / WAP Billing / PayForIt
[ x ] Inbound SMS (MO)
[    ] Outbound Premium SMS (MT)
[    ] Direct Operator Billing
[    ] Voice Services / IVR

Mobile Messaging:
[ x ] Inbound Longcode / Non-Premium SMS (MO)
[    ] Outbound Non-Premium SMS (Bulk MT)
[    ] Number Lookup / HLR
[    ] Control Panel
[    ] Other (Email and Invoice Payments)

Impact:
[    ] Total loss of service
[    ] Partial loss of service for a period of time.
[    ] Reduced availability with temporary connection losses
[ x ] Delayed response
[   ] Other

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