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Scheduled software update to core networking systems


Date of Incident: 8th August 2016
Country: Global
Summary: This notifies all our clients worldwide of scheduled maintenance on our infrastructure to accommodate security and stability improvements with key networking software. The maintenance begins on Tuesday, 9th August at 09:00 (BST) and is scheduled to last 10 minutes. There may be brief interruptions to platform connectivity during this window but our technical teams will be on hand to closely monitor our platform during this time.


Affected service(s):

Mobile Billing:
[ x ] WEB / WAP Billing / PayForIt
[ x ] Inbound SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ x ] Direct Operator Billing
[ x ] Voice Services / IVR

Mobile Messaging:
[ x ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Non-Premium SMS (Bulk MT)
[ x ] Number Lookup / HLR
[ x ] Control Panel
[ x ] Other (Email and Invoice Payments)

[    ] Total loss of service
[ x ] Partial loss of service for a period of time.
[    ] Reduced availability with temporary connection losses
[    ] Delayed response
[    ] Other

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