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Interruptions to Platform


Date of Incident: 21st August 2016
Country: Global
Summary: This is to notify clients of a current issue with our platform that may lead to delays or degraded service. Services hosted on should not be affected. Our technical teams are investigating the causes of the issue as an urgent priority. We thank you for your patience in the meantime.


Affected service(s):

Mobile Billing:
[ x ] WEB / WAP Billing / PayForIt
[ x ] Inbound SMS (MO)
[ x ] Outbound Premium SMS (MT)
[ x ] Direct Operator Billing
[    ] Voice Services / IVR

Mobile Messaging:
[ x ] Inbound Longcode / Non-Premium SMS (MO)
[ x ] Outbound Non-Premium SMS (Bulk MT)
[ x ] Number Lookup / HLR
[    ] Control Panel
[    ] Other (Email and Invoice Payments)

[    ] Total loss of service
[ x ] Partial loss of service for a period of time.
[ x ] Reduced availability with temporary connection losses
[ x ] Delayed response
[   ] Other

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    Our technical teams continue to monitor an unscheduled loss of database connectivity in the last 24 hours which impacted the availability of our messaging and billing services. We will continue to analyse the causes and ensure appropriate measures are implemented to prevent future occurrences. In the meantime, services were restored from Sunday, 16:00 BST and further optimisations are being made to our delivery report service this morning. We extend our sincere apologies to any clients affected by these issues and thank those who assisted us during this time. We continue to be vigilant, but if you notice any service anomalies please inform your account manager or our support team for further investigation.

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